Cancellation Policy
Plans change. Tell us early and it costs nothing at all.
Before dispatch
Email [email protected] with your order number, or call (347) 365-7630 during shop hours. If the order has not been picked we cancel it and refund in full — normally the same business day, always within 5–7 business days.
In practice that means within about 12 hours of ordering on a business day. We will always try beyond that; we simply cannot promise it.
After dispatch
Once a tracking number exists the parcel is with the carrier and cannot be recalled. Refuse the delivery, or accept it and start a return under the Refund and Returns Policy. A refused parcel is refunded when it reaches us, less the outbound shipping charge if the order shipped at a paid rate.
Partial cancellation
You can drop one line from a multi-item order as long as it has not been packed. If removing it takes the order under the free-shipping threshold we will tell you what the revised total looks like before changing anything.
When we cancel
We cancel and refund in full if stock turns out to be unavailable, if a price was listed in error, or if a fraud check fails. You will hear from a person, by email, with the reason. We never substitute a different product without asking.
Subscriptions and back-orders
This shop sells one-off orders only — there is nothing to unsubscribe from and no recurring charge. Anything shown as back-ordered can be cancelled at any time before it ships.
Contact
Cutie Baby Store Inc
308 Knickerbocker Ave, Brooklyn, NY 11237, United States
Phone: (347) 365-7630
Email: [email protected]
Hours: Open Sun–Fri: 10:00–19:00 | Closed Saturday.